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Home > Boardroom Ties Customer Service

Boardroom Ties Customer Service

For Immediate Response
E-Mail Us Now!

Send us an email
ClientServices@BoardroomInc.com


Retail Partners Only 800-533-6357



Answers to some common questions

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Free Dress Socks No Limit Shipping
Free Gift Boxes Free Domestic Shipping
Out Of Stock Products Can't Order Quantity Needed
Necktie Widths & Lengths International Shipping
Returns Ship To Business Addresses
Credits Gift Wrapping & Gift Boxes
Pricing Policy Large Quantity Orders

Widths:
The widths of our current necktie selection is generally 3.75 inches wide at the widest part of the necktie.  This width is considered the business standard in office wear as well as evening wear.  Some designers produce their ties a bit slimmer - if tie width is important to you, please ask us and we will be more than happy to check.

Lengths:
Regular length is defined as 56 to 58 inches in total length from tip to tip depending on the cut and the manufacturer.  If you are uncertain that the size we carry is what you are generally accustomed to, you can measure your favorite necktie to compare to the size we stock.  Generally, unless you specifically purchase extra long neckties or buy them from a big and tall shop, our neckties will fit appropriately.  There are other consideration however that one should be cognizant of and that is the true physical proportions.  A tall gentleman may actually have a short torso, or an average sized gentleman might have a muscular neck.  To be certain, measuring your favorite or best fitting necktie is usually best before ordering.

Our free dress socks offer is one of the most innovative and successful offers we have.  One pair of dress socks is enclosed with every order.  Our dress socks are high quality designer socks and we will generally attempt to match the color of the dress socks according to the selection of the neckties whenever possible.  These beautiful accessories carry a retail value of about nine dollars and are a wonderful way for us to show each and every client our most sincere appreciation for your patronage.

All our products come individually gift boxed.  We take great pride in preparing your shipment.  We have quite a few pet peeves, and receiving a beautiful necktie in an envelope is certainly high on that list.  While other retailers will simply slip the neckties into an envelope, we ensure that each wonderful necktie arrives in crisp condition ready to be worn.

Free Domestic Shipping On Orders Over $100

Simple and no restrictions.
We offer free shipping on all domestic orders which total $100 dollars or more, and that is before any applicable coupon discounts are considered.  This offer is one of the most appreciated services we render as it does not preclude a client from qualifying for any additional discounts or free dress socks.

Because we do not believe in the common practice of allowing a client to order and pay for a product that is not in stock, we have a strict policy of not making an item orderable unless we have it in stock.  In the rare occasion that the same item is simultaneously ordered by two different clients, we will always notify the client and allow for the cancellation of the product or entire order.

Cant seem to order the quantity needed?
Our system automatically defaults to the real time availability of a product.  This default changes the quantity of the items ordered to the number available.  As an example, if you are trying to order 5 of the same necktie and we only have 3 in stock, your order form will default to 3.  If this quantity is not suitable for your needs, simply take it out of your shopping basket.

Regrettably, most items out of stock cannot be re-ordered as these styles are typically ordered months in advance.

We have partnered with the Unites Stated Postal Service to provide an incredible value in standard shipping.

Utilizing Priority Mail, most orders within the continental U.S. arrive within 2-3 days.  All orders, regardless of the number of items, are charged a flat shipping fee of only $3.99 with no incremental postage.  Our clients can take advantage of this low rate by ordering multiple items and still only pay a low fee of only $3.99.

Orders over $100 dollars are always shipped free unless the client specifically specifies express shipping.

We reserve the right to amend your order to require a signature confirmation.  This will ensure that your shipment arrives timely and does not get lost or stolen.

Please note that we are not responsible for lost or stolen shipments.

All orders arrive gift boxed and enclosed in a protective shipping box to ensure your item arrives beautifully wrinkle free.

Unlike most other boutiques, we do not believe in shipping your products in an unprotected envelope via First Class Mail, we will leave that to our competitors.  First Class Mail generally arrives in 5 to 7 business days.  Our USPS Priority Shipping method has been proven to provide unparalleled safety, timeliness & security and all shipments arrive in a box which protects your purchase instead of an envelope.  Our clients often express their appreciation for the care we take in shipping their purchases.

Much like domestic shipping, we have partnered with the United Stated Postal Service to provide an incredible value for international shipping.

All orders are shipped via USPS Global Express Mail and you will receive a tracking number to accurately follow your package to the final delivery address.  Utilizing Global Express Mail, most orders arrive within 5 - 9 days depending on distance and individual country customs procedures.

All orders, regardless of the number of items, are charged a flat shipping fee.

Canadian orders are charged a flat $18.99  USD
Worldwide orders are charged a flat $24.99  USD

Customs and duties are paid by the client.

All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws.  Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the country's laws.  If duties and taxes are assessed on an item, they are collected from the recipient.  In addition, for most countries, there could be an administrative fee that is collected from the recipient to cover the costs of clearing the item through customs and collecting duties and taxes.

All orders arrive gift boxed and enclosed in a protective shipping box to ensure your item arrives beautifully wrinkle free.

Unlike most other boutiques, we do not believe in shipping your products in an unprotected envelope.  Our shipping method has been proven to provide unparalleled safety, timeliness & security and our clients often express their appreciation for the care we take in shipping.

Given the many procedures and sizes of various business mail rooms, we recommend you provide as much information as possible to be printed on your shipping label to ensure it arrives timely and right to your desk.  Unfortunately, because of the complexities in delivering to commercial offices, you will be ultimately responsible for locating  your shipment once it is delivered to your organization.  Packages, once delivered to a business address are not eligible for refunds due to loss, misplacement or theft.

Given our past experiences, you would be well advised to familiarize yourself with your own internal procedures in order not to delay the delivery of your purchases.

Any returns should be addressed to:

Boardroom Ties
Returns / Exchanges
PO Box 353
Royersford, PA 19468

Simply send us an e-mail to Sales at BoardroomTies dot com to alert us of the shipment.  

Returns are accepted on products we receive within 30 days of the original purchase date.  There is a two dollars and fifty cent restocking charge for each item returned.  Returns received after 30 days will incur a charge of eleven dollars and ninety nine cents per order.  We do not accept returns beyond 90 days.  Please ensure that the merchandise is neatly packaged in the original packaging.  Unfortunately, returns that arrive wrinkled, damaged or dirty will be charged a ten dollar processing fee for each item that does not arrive in store bought condition.  Purchases that received a free pair of dress socks will be charged three dollars and ninety five cents if not returned with orders that are returned in full.  BoardroomTies.com does not reimburse shipping and handling fees, and the cost of shipping is the responsibility of the client.  We strongly recommend shipping your return with insurance.

For orders that received free shipping based on a minimum purchase, if the returned value of the item reduces the total cost of the order to an amount less than the free shipping offer amount, a charge of the current standard shipping fee will be deducted from the credit.

At BoardroomTies.com you will always receive a refund credit back to the original account.  We do not believe in issuing a store credit as we feel that practice is unethical.

Credits for returns are issued within 24 hours of receipt of your return and you will receive an e-mail alert once the credit has been processed.

Gift wrapping is a nominal $3.00 and includes a small gift card with a message.  Gift wrap is generally season appropriate utilizing primary colors of navy blue or red with a contrasting white ribbon which we have found to be more elegant of a color choice for a man's gift.

Pricing Policy - How We Determine Retail Price and Our Price

Our pricing policy is simple.  We shop.

We spend a lot of time shopping online and visiting boutiques, specialty stores, and department stores.  We pay special attention to what the manufacturers of neckties say their neckties should retail for, and then we test.  At times, what we are told the retail price should be, is not always what we find.  If we find that a particular brand is either marked up, or marked down from the retail price that we were told, we change our retail price.  This process ensures us that we do not over-inflate the retail price.

As an authorized retailer of the brands we carry, our price is determined by the savings we are able to obtain when we order inventory and by what the manufacturer allows.  We always pass all our savings onto our clients.  This policy not only keeps us very competitive - but ensures that our clients are always able to obtain the most recent styles, designs and colors for less than what they would generally pay.

If, on occasion, you notice that our advertised retail price has either fluctuated up or down, you know we have been shopping.

We believe that when you shop online - you should be assured that the prices you are viewing are realistic rather than over inflated to make your savings look greater.

Large Quantity Orders - 36 Neckties or More

Our neckties end up at some of the most wonderful places on earth.

Whether you are responsible for a large wedding party, a conference, a restaurant or office staff, a choir, a team meeting and yes - even an embassy, we can provide you with the neckties you will need to make the best appearance possible.

In order to ensure that we can meet your requirements, all we ask is that we receive at least 30 days lead time.  This lead time allows us to negotiate the best price for you and pass along a discount off our published prices to you.

Additionally, since we leave nothing to chance, we inspect each and every necktie and then - individually box each tie for you to give.

And lastly - shipping is free, usually via United Parcel Service, US Priority Mail or FedEx.

Please drop us a note - We can assure you that you won't be disappointed.

If you are a retailer who has been in business for at least five years, and are interested in opening an account with us, please visit our wholesale operations page:  Wholesale Neckties

  BoardroomTies.com
630 Freedom Business Center, 3rd Floor
King of Prussia, PA 19406
Wholesale Inquiries Only 800-533-6357
All other inquiries please use email







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